Moon Candle

Shipping Policy

• If your order is above ₹2000, shipping is absolutely free.
• Once your order is dispatched, you will receive timely SMS updates to help you track your shipment from dispatch to delivery.

Returns, Refunds, and Replacements

• If you receive a wrong, defective, or mismatched product, you may request a return or replacement within 7 days of receiving the item.
• To process your request, you must provide valid proof such as images or unboxing videos showing the issue.
• Personalized or customized gift items are not eligible for returns or refunds.
• In cases of return or cancellation, only 50% of the total amount will be refunded.
• Important: Always record a video while unwrapping the product. This will be required for return or replacement requests.

Overview

• Our refund and return policy lasts 30 days. After 30 days, we cannot offer a full refund or exchange.
• Returned items must be unused and in original packaging, in the same condition as received.
• Certain items are non-returnable: perishable goods, intimate/sanitary items, hazardous materials, and flammable liquids or gases.

Additional Non-Returnable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

To Complete Your Return

• Receipt or proof of purchase is required.
• Do not send your purchase back to the manufacturer.

Partial Refunds May Be Granted

• Books with obvious signs of use
• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
• Items not in original condition or missing parts not due to our error
• Any item returned more than 30 days after delivery

Refunds

• Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
• If approved, the refund will be processed to your original method of payment within a few business days.

Late or Missing Refunds

• First, check your bank account again.
• Then contact your credit card company—it may take time before the refund is officially posted.
• Next, contact your bank as processing times vary.
• If you've done all of this and still haven’t received your refund, please contact us at [your email].

Sale Items

• Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at [your email].

Gifts

• If the item was marked as a gift and shipped directly to you, you'll receive a gift credit for the return's value.
• If the gift wasn't marked and shipped to the giver, the refund will be sent to them and they’ll be informed about the return.

Shipping Returns

• To return your product, mail it to: [your physical address].
• You are responsible for paying your return shipping costs. Shipping fees are non-refundable.
• If you receive a refund, the return shipping cost will be deducted.
• Consider using a trackable shipping service or insurance. We can't guarantee that we’ll receive your returned item.

Need Help?

• Contact us at [your email] for any questions related to refunds, returns, or replacements.

Terms and Conditions

1. Products and Pricing

• All products listed on our website are shown with their current availability status. However, some items may become out of stock unexpectedly. In such cases, you will be informed promptly.
• All product prices are listed in INR and are inclusive of applicable taxes.
• Product descriptions, pricing, and availability are subject to change at any time without prior notice.

2. Placing Orders and Confirmation

• Orders placed through our website will be considered confirmed only after successful payment.
• You will receive an order confirmation via email or SMS upon successful payment.
• If a product is found to be out of stock after placing a confirmed order, we reserve the right to cancel the order. In such cases, a full refund will be issued.
• Refunds will be processed within 10 to 15 working days.

3. Changes to Terms and Conditions

• Vijen Cart reserves the right to update these terms and conditions at any time due to legal, regulatory, or business-related reasons.
• Continued use of our services or purchase of products following any updates will indicate your acceptance of the revised terms.